WhatsApp is an instant messaging app that allows users to quickly and easily communicate on their smartphones and tablet devices. It is an online based application with a user friendly design. It has become incredibly popular over the last few years, with over 2 billion active users worldwide.
At its core, WhatsApp allows users to send and receive text messages, photos, videos, audio files, documents and other media free of charge, as long as their device is connected to the internet. It also has a range of features that allows users to communicate with each other, such as group messaging and video calls.
The history of WhatsApp
Whatsapp was created by two entrepreneurs, Jan Koum and Brain Acton, in 2009. It initially started out as a messaging app and was released as a beta version in 2009. By 2011, the app had gained significant traction and was acquired by Facebook for US$19 billion in 2014.
How WhatsApp works
To get started, users must download the app from the app store on their device, such as Google Play Store or Apple App Store. Once downloaded, they must signup and register, where they will be asked to enter some basic information such as their name and phone number.
Once set up, users can start to take advantage of the messaging, voice and video call capabilities of the app. They can also create groups and add people who use the app. They can also send media, documents and other files. For added security, it is recommended to turn on two-step verification to make sure that no one else can access their account.
Using WhatsApp
WhatsApp can be used for personal and business use. For personal use it is great for staying in touch with family and friends in an easy and efficient way. It is also useful for small businesses and large companies who need to communicate with their customers quickly and effectively.
For businesses, WhatsApp comes with a range of features and tools, such as Business Messages and the WhatsApp Business App, that are specifically for business use. These features help to make it easier for businesses to communicate with their customers and handle customer queries, such as order tracking and customer service.
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Cost of WhatsApp
WhatsApp is free to download and use, however it requires an internet connection in order to work. It is also worth noting that WhatsApp does contain ads and users must agree to the company's terms and conditions before they can use the app.
Best practices and guidelines
WhatsApp is a great tool for both personal and business use, but there are some important tips and guidelines that should be followed:
1. Make sure to turn on two-step verification, which will help to protect your account and data.
2. Always be aware of what you are sharing and who you are talking with and be sure to never share confidential information.
3. Use the “block” and “report” functions to help protect yourself from any unwanted contact or messages.
4. If using the app for business use, make sure you are familiar with the WhatsApp Business policies and terms.
5. For businesses, it is also important to regularly check your messaging and other notifications to ensure that you are providing the best customer service.