Live chat is a form of online customer service wherein customers can interact with businesses instantly.
Content Aggregation is the process of collecting content from different sources, websites and sources into one place.
A marketing consultant is a professional with expertise in marketing, brand positioning and promotion, who is hired to provide advice and guidance to help businesses reach their target audience and achieve their marketing goals.
Key performance indicators (KPIs) are measures of how well an organisation is performing its tasks.
A keyword phrase is a phrase or series of words which is used to determine the relevancy of a web page or document to a search query.