An account manager is a professional who is responsible for managing relationships between a company and its clients. An account manager has a key role in analysing and interpreting data, leading to the development of effective strategies for the business. This individual is responsible for overseeing all aspects of client relationships, from contracts, to campaigns and customer service.
The role of an account manager demands effective communication and diplomatic skills, as well as knowledge and understanding of the client’s wants and needs. To begin, the account manager will need to understand the client’s business goals and plans, as well as company objectives and strategies. The Account Manager will analyse their customer's needs and develop the most appropriate campaigns, strategies and tactics to meet them.
Working on a project or brand campaign requires the account manager to manage the work process, ensuring that everyone involved is on the same page and working in an organised and effective manner. This is an important role to ensure that you are able to work within tight deadlines and budgets.
The main function of the account manager is to maintain a positive and meaningful relationship between the company and the client. This requires the account manager to be able to negotiate contracts, terms of agreements and other important factors. It also requires the ability to manage customer complaints and build rapport with customers.
Account managers should always have a sense of the client’s market position and should proactively research the industry in order to understand trends and new marketing opportunities.
Account Managers generally have a large network of contacts and relationships within the industry. This is an important part of their job, as they often have to convince clients to purchase the company’s products or services with carefully-crafted pitches. In addition, account managers often have to be creative when formulating new ideas that can be used to drive sales.
Account Managers must be able to manage their own time and additionally, be able to work well under pressure.
They must be self-motivated and be willing to go the extra mile. Having the ability to take initiative and organise tasks quickly and efficiently is also desirable.
Ideally, an Account Manager will understand the principles of marketing and advertising, as this will help him or her to develop successful marketing and advertising strategies that can increase sales.
Good organisational skills are a must for Account Managers. They should be able to juggle multiple tasks and work with a variety of people in order to reach desired goals. They should also be comfortable using a variety of software programmes, such as Microsoft Office, and using various methods of communication.
Above all, Account Managers must be good communicators and have excellent customer service, sales, and negotiation skills.
Ultimately, the role of the Account Manager is to ensure that the company continues to derive both revenue and profit from existing clients, as well as bringing in new ones.